Returns, Refunds and Complaints Policy
Our Commitment to Fresh Flowers in Bracknell Forest
At Flower Delivery Bracknell Forest, we take immense pride in providing the freshest flowers to homes and businesses throughout the area. As a trusted local florist, we know how important it is that every bouquet, arrangement, and floral gift arrives in pristine condition and stays vibrant in your space for as long as possible. Our fresh flowers guarantee ensures that all orders are hand-delivered with care and are at the peak of freshness.
Damaged-On-Arrival Policy
Your satisfaction is our highest priority. If your flowers arrive damaged or in an unsatisfactory condition, please contact us on the day of delivery. To help us resolve your issue swiftly, we may ask for a photograph of the damaged flowers and packaging. Our team is committed to investigating every concern and will offer a prompt solution so you can enjoy beautiful blooms as intended.
Freshness Window Guarantee
We stand by our commitment to freshness by offering a minimum freshness window for all our arrangements. We guarantee that our flowers will remain fresh for at least 5 days from the time of delivery, provided they are cared for according to our guidelines (including keeping them in clean water, trimming stems, and keeping them out of direct sunlight and extreme heat). If your flowers do not meet this standard, please let us know within this period so we can address your concerns.
Refund and Replacement Options
Your happiness is essential to us. If you report an issue with your flowers within the freshness window, such as wilting or damage, we will offer the following options based on your preference and the nature of the issue:
- Refund: A full or partial refund to the original payment method.
- Replacement: A fresh bouquet delivered at the earliest suitable time.
We may ask for a short description of the problem and a photograph, so we fully understand and can improve our service in the future. Each refund or replacement request is handled individually, ensuring fair and prompt resolution.
How to Make a Return or Lodge a Complaint
If you need to return flowers or would like to lodge a complaint, simply reach out to our friendly customer service team within 5 days of receiving your order. Please provide your order number, full details of your concern, and any photographic evidence if applicable. We treat every complaint with care and aim to resolve all issues as quickly and thoroughly as possible. Our team will keep you informed of progress every step of the way.
Trusted Local Florist for Bracknell Forest
Flower Delivery Bracknell Forest has built its reputation on reliability, quality, and friendly service. We are proud to serve households and businesses across Bracknell Forest and the surrounding areas. Your satisfaction and trust mean everything to us, and these guarantees are part of our ongoing promise to deliver the very best in fresh flowers, every time you order.
Thank you for choosing us for your floral needs. We look forward to delivering fresh, beautiful flowers to you soon.
