Bracknell Forest Flower Delivery Service Terms & Conditions

Introduction

Welcome to our Flower Delivery Bracknell Forest online service. By using our website and placing orders for flower delivery within Bracknell Forest and surrounding areas, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or purchasing any products. These terms apply to all customers seeking our online flower delivery service in Bracknell Forest and neighbouring localities.

Definitions

In these Terms & Conditions, "we", "us", "our" refer to the online flower delivery service provider operating in Bracknell Forest. "You" and "your" refer to the customer or user of our flower delivery website. "Website" refers to our e-commerce platform, and "Product(s)" refers to the flowers and related items sold through our website.

Order Process

For convenient online flower delivery in Bracknell Forest, our website allows you to select from a wide variety of floral arrangements and gifts. The order process involves the following steps:

• Browse and select your preferred products.
• Add the selected products to your shopping cart.
• Proceed to the online checkout page.
• Enter the required delivery and recipient information, ensuring that details for Bracknell Forest or surrounding areas are accurate and up-to-date.
• Review your order and confirm the details, including chosen delivery date and special instructions.
• Submit your order and proceed to payment.
• Once payment is processed, you will receive an order confirmation via the website and by email.

Please make sure all recipient and delivery details, including addresses within Bracknell Forest or other specified areas, are correct at the time of ordering. Failure to provide complete or accurate information may result in delays or missed deliveries, for which we cannot be held responsible.

Products and Availability

All products listed on our website are subject to availability. Our flower arrangements may vary according to seasonal availability and specific selection. In cases where certain flowers or packaging materials are unavailable, we reserve the right to substitute with items of equal or greater value and similar appearance, ensuring that the quality, style, and value of your arrangement remain uncompromised. We will make all reasonable efforts to notify customers of any substantial changes.

All images and descriptions on the website are for illustrative purposes only. Actual products delivered may differ slightly in appearance due to natural variations in flowers and foliage.

Prices

All prices stated on our website are in British Pounds Sterling (£) and are inclusive of VAT, unless otherwise indicated. Delivery charges applicable to addresses within Bracknell Forest and nearby areas will be clearly shown before you complete your order. We reserve the right to change prices at any time; however, the price you pay will be the price displayed at the time your order is placed and confirmed.

Payment

Payment for online flower delivery Bracknell Forest orders must be made in full at the time of ordering using the payment methods presented at checkout. We accept major credit and debit cards, and may provide secure payment gateways for your convenience. Your order will only be processed and confirmed upon receipt of full payment.

All payment transactions are subject to validation and authorisation by both the card issuer and our payment processor. If any payment is refused or declined, the order will not be processed, and we will notify you accordingly.

Delivery Policy

We aim to deliver flowers on the date you specify during the order process. Deliveries are made Monday to Saturday, excluding certain public holidays, and during the standard delivery times stated on our website. Orders placed before our specified cut-off time are eligible for same-day delivery within Bracknell Forest and nearby locations, subject to operational capacity and product availability.

For successful delivery, please ensure the recipient's address in Bracknell Forest or surrounding areas is correct, including postcode, company name (if applicable), and any access instructions. In the event of non-delivery due to incomplete or incorrect information, you may incur additional charges for re-delivery. If the recipient is unavailable at the time of delivery, we may attempt to leave the flowers with a neighbour or in a safe place as instructed.

Whilst we strive to achieve timely delivery, all delivery dates and times are estimates and may be affected by circumstances beyond our control, including adverse weather conditions or exceptional demand. We accept no liability for any loss or inconvenience arising from delayed deliveries, but will always keep you informed of any issues impacting your order.

Cancellations and Amendments

You may cancel or amend your order for flower delivery in Bracknell Forest provided that you notify us in writing or via the online contact facility prior to dispatch. The ability to cancel or amend depends on the lead time before scheduled delivery:

• For next-day or advance orders: cancellations and major amendments must be made at least 24 hours before the delivery date.
• For same-day delivery: cancellations cannot be guaranteed, as preparation or dispatch may have already commenced.

To request a cancellation or amendment, contact us as soon as possible with your order details. If your order is eligible for cancellation, we will issue a full refund using the original payment method. Refunds may take three to five working days to process, depending on your card provider.

We reserve the right to cancel any order at our discretion. In the unlikely event that an order is cancelled by us (for example, due to unavailability of product or unforeseen operational issues), you will receive a full refund with no liability on our part.

Returns and Refunds

Due to the perishable nature of flowers and related products, returns are generally not accepted. In the event that your order arrives in a damaged condition or the wrong product is delivered, please notify us immediately on the day of delivery with photographic evidence. We will assess the situation, and if the product does not meet the expected standards, we will offer a suitable replacement, partial refund, or full refund as appropriate.

Our returns and refunds policy does not affect your statutory rights under UK consumer law.

Liability

We make every effort to ensure that your experience with our online flower delivery Bracknell Forest service is satisfactory. However, to the extent permitted by law, we exclude all liability for:

• Indirect or consequential loss, damage, or expense (including loss of profits, business, or goodwill),
• Any loss or damage arising from late, non-delivery, or errors caused by incorrect information provided by you,
• Loss or damage resulting from causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, strikes, adverse weather, or civil commotion.

Nothing in these terms shall limit or exclude our liability for death or personal injury resulting from our negligence, or for fraud or fraudulent misrepresentation.

Customer Responsibilities

By placing an order through our website, you warrant that you are at least 18 years of age and possess the legal right to enter into these terms. You agree to provide accurate, current, and complete information at all times, particularly regarding recipient details and delivery addresses in Bracknell Forest or nearby areas.

You shall not misuse the website or our services by introducing viruses, trojans, or any other malicious code, attempting to gain unauthorised access, or disrupting the functioning of our website.

Intellectual Property

All website content, including images, text, graphics, and design, are the property of the flower delivery service provider or its licensors. You may not copy, reproduce, distribute, or commercially exploit any part of the website without express written consent.

Privacy

We are committed to ensuring your privacy and complying with current data protection legislation (including the UK General Data Protection Regulation and the Data Protection Act 2018). Personal information provided when using the online flower delivery Bracknell Forest service will be collected, stored, and processed in accordance with our privacy policy. You have the right to access and correct your data at any time.

Amendments to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes will take effect from the time they are published on the website. Your continued use of our service after any changes constitutes acceptance of the updated terms. We recommend reviewing the terms periodically when using our flower delivery in Bracknell Forest online service.

Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these terms, your use of the website, or services provided, will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

If you have questions or require clarification regarding these Terms & Conditions for flower delivery in Bracknell Forest or surrounding areas, please use the online contact form provided on our website. We will respond to your queries as promptly as possible.

Applicability

These Terms & Conditions govern all orders and interactions for flower delivery services across Bracknell Forest and the immediate surrounding areas. By placing an order, you acknowledge that you have read, understood, and agreed to be bound by these terms.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bracknell Forest, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bracknell Forest.

For assistance with orders, returns or account queries, please fill out the Contact Us form.